Return & Refund Policy

We want you to be completely satisfied with every 7Daze purchase. You may request a return under the following conditions:

• The return request is raised within 7 days of the date of delivery.
• The product is unused, unopened, and in its original sealed packaging with all seals and labels intact.
• The product has not been tampered with or used, in keeping with hygiene and safety standards applicable to skincare and cosmetic products under the Drugs & Cosmetics Act, 1940.
• The original invoice or proof of purchase is available.

The following items are not eligible for return under any circumstances, except where they are received in a damaged or defective condition:

• Skincare products that have been opened, used, or whose original seal has been broken.
• Products that show signs of misuse, tampering, or damage caused by the customer.
• Products purchased during clearance sales, special promotional events, or marked as non-returnable at the time of purchase.
• Free gifts, samples, or complimentary items included with an order.

If you receive a product that is damaged in transit, defective, or different from what you ordered, please contact us within 72 hours of delivery. We request you to:

• Email us at Sukhmani@7daze.in with the subject line "Damaged/Incorrect Product — [Order ID]".
• Attach clear photographs and, wherever possible, an unboxing video clearly showing the damage or incorrect item.
• Include your order ID, product name, and a brief description of the issue.

Upon verification of your claim, we will arrange a free replacement or a full refund at no additional cost to you. Return shipping for damaged, defective, or incorrect products will be fully borne by 7Daze.

Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund request within 2 business days. Approved refunds will be processed as follows:

• Online Payments (Credit/Debit Card, Net Banking, UPI, Wallets): Refund credited to the original payment method within 5-10 business days from approval, subject to your bank's processing timelines.
• Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via NEFT/IMPS transfer to the bank account provided by you at the time of raising the return request. Please share your bank account number, IFSC code, and account holder name. COD refunds are processed within 7-10 business days from approval.
• GST Refund: All approved refunds will include the applicable GST amount paid at the time of purchase. A GST-compliant credit note will be issued and sent to your registered email address.

You will receive an email confirmation as soon as your refund has been initiated. Processing times may vary depending on your bank or payment provider.

You may cancel your order within 12 hours of placement, provided a dispatch confirmation has not yet been sent to you. To cancel an order, write to us immediately at Sukhmani@7daze.in with the subject line "Order Cancellation — [Order ID]". Once an order has been dispatched, it cannot be cancelled. You may, however, initiate a return upon delivery as per the terms in Section 1.

We currently do not offer product exchanges. If you wish to try a different product or variant, please initiate a return as per this policy and place a fresh order on our website. This ensures the fastest turnaround for you.

• If the return is due to a damaged, defective, or incorrect product: 7Daze will arrange and bear the full cost of return pickup.
• For all other approved returns: the customer is responsible for return shipping costs. We recommend using a trackable shipping method and retaining the receipt until your refund is confirmed.

Please retain the original packaging and all accessories until your return or replacement is confirmed, as these may be required for the claim.

In the case of a bundle or multi-product order where only part of the order is being returned, the refund will be calculated on a pro-rata basis for the returned item(s) only, inclusive of the proportionate GST. Shipping charges, if any, are non-refundable unless the return is due to our error.

If you are not satisfied with the resolution provided by our customer service team, you may escalate your complaint to our Grievance Redressal Officer, Sukhmani Kaur, at Sukhmani@7daze.in. If your concern remains unresolved, you have the right to approach the National Consumer Helpline (Toll-Free: 1800-11-4000), file a complaint at www.consumerhelpline.gov.in, or initiate proceedings through the e-DAAKHIL portal at www.edaakhil.nic.in.